| Overview | |
|---|---|
| Company | justmiine |
| Focus | Telemedicine & AI-powered Healthcare |
| Role | Design Director |
| Scope | Patient Experience, Provider Tools, Clinical Workflows, Remote Patient Monitoring, AI Integration, Design Systems |
| Partners | Patients, Providers, Administrators | Responsibilities | Product Strategy, UX Research, Design Systems, Mobile App & SaaS Design, AI Integration |
| Outcome | Improved patient outcomes, increased provider efficiency, generated new RPM revenue opportunities and helped position justmiine for successful acquisition. |
Healthcare Transformation
Healthcare organizations rely on complex ecosystems of patients, providers, administrators, and clinical data, where disconnected workflows can delay care, increase administrative burden, and reduce the quality of patient outcomes.
Led the product strategy and experience design to unify patient engagement, provider workflows, remote patient monitoring, and clinical decision-making into a cohesive digital ecosystem that reduced administrative burden, created new revenue opportunities, and improved clinical outcomes.
Our ApproachSimplifying Care Delivery
By understanding pain points and mapping clinical workflows end to end, we identified opportunities to reduce unnecessary steps, improve communication, and streamline routine tasks, allowing patients, providers, and administrators to gain time back.
Product-market FitUnderstanding the Healthcare Ecosystem
Understanding healthcare meant understanding people first.
Every product decision began with understanding how patients, providers, and administrators delivered and received care. Through stakeholder interviews, workflow mapping, competitive analysis, and usability testing, we uncovered the operational challenges that shaped the platform's product strategy.
Human-centered DesignDesigning for Diverse Care Journeys
Behind every workflow was a different perspective.
Patients, providers, and administrators approached the platform with fundamentally different goals and constraints. Research revealed unique needs for each audience, informing workflows, navigation, and interactions tailored to their responsibilities throughout the care journey.
Design SystemCreating a Trusted Platform
Trust isn't built through a single feature. It's built through hundreds of consistent interactions that help users feel confident every time they use the product.
Consistency builds confidence, especially in healthcare where trust directly influences adoption and decision-making. A unified design system established clear interaction patterns, accessible components, and scalable standards that improved usability while accelerating product development.
Patient AppConnecting Care Beyond the Clinic
The best healthcare experiences continue after a patient leaves the office.
Care doesn't happen in a single location or at a single moment. Connected experiences gave patients and providers continuous access to health information, remote monitoring, and communication tools that supported better care beyond the clinic, supporting proactive care management.
New CapabilitiesAI That Supports Better Care
Great healthcare depends on time.
AI was introduced to reduce administrative effort and surface relevant clinical information without disrupting provider workflows. Rather than replacing human expertise, it supported faster documentation, informed decision-making, and more efficient care delivery.
Provider DashboardSupporting Clinical Decision-Making
Healthcare generates enormous amounts of data. The challenge wasn't collecting it. It was making the right information immediately understandable when decisions mattered most.
Interactive dashboards transformed complex health information into clear, actionable insights that helped providers identify trends, monitor patient progress, and make more confident clinical decisions.
Provider ToolsTransforming Clinical Operations
Behind every dashboard was a simple goal: give providers the right information at the right time, so they could focus on caring for patients instead of navigating software.
We unified data management across in-bound data streams and electronic health medical records (EMR) while adding centralized governance, audit trails, and role-based capabilities that saved time, increased billable engagement, supported compliance, reduced manual reporting, and facilitated HIPAA-compliant communication to ensure consistency across remote, on-premises, and hybrid environments.
🚀
Results
Patient Outcomes
Appointment efficiency increased for patients, saving on average 20–120 minutes per visit, including travel and wait times. Average Blood Pressure reduced by 18% and average Blood Sugar levels reduced by 10%.
Provider Efficiency
Nurse time per patient reduced by 30–50%. justmiine’s suite of tools reduced hospital admission rates by 25% for chronically ill patients and readmission rates by up to 76% with an estimated savings of $200–$1,200 per patient per year, depending on condition and frequency of care.
Business Impact
Providers were able to bill an additional $120–$200/month per patient for Remote Patient Monitoring (RPM) services, resulting in a new stream of revenue.
Company Growth
By successfully scaling tools for care teams to deliver better care more efficiently, justmiine was acquired by the Pontifical Catholic University of Rio Grande do Sul (PUCRS), one of the most important research universities in Latin America.
